Rutgers IMED Continuing Education Grievance Procedure

This policy covers “Rutgers Online Business-Management Certificate” and “Lean/Six Sigma” training programs (“training programs”).

If a participant in either of these training programs has a complaint to address about his or her experience of such program(s) in which he or she has been a participant, or otherwise has concerns to address about the substance or delivery of these services, the following procedure should be followed:

1. Notify the Rutgers Contact Person listed below, immediately upon occurrence of the issue, via email or telephone; Contact person will, within 3 business days or receipt of the communication, attempt to address and remediate the problem to participant’s satisfaction.

2. If, upon 3 communications (or 2 weeks, whichever is greater), of the same issue, or 3 occurrences of the issue, participant has not received a satisfactory response or resolution, participant should recount the communications in a letter, and send the letter via US Mail to the Rutgers Contact Person, detailing the desired resolution of the problem.  Contact Person will respond in kind via US Mail as well as, possibly other means.

3. If, within 15 business days following our receipt of the letter participant feels he/she has not received a satisfactory resolution of the issue or complaint, the procedure is to send a letter, detailing the problem and the steps taken, as well as desired resolution, to the Institute for Management and Executive Development at 227 Penn Street, 2nd Floor, Camden, NJ 08102; tel 856-225-6685; fax 856-225-6904.  Office of the Executive Director will investigate the issue, determine with participant possible remediation, and will confirm resolution determined, to participant, within 15 business days.

 

Rutgers Contact Person
Jonathan Lane
Program Manager, Continuing Education
Rutgers IMED
227 Penn Street, 2nd Floor
Camden, NJ 08103
Tel 856-225-6302
Fax 856-225-6904
E-mail: jonlane@camden.rutgers.edu